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Shipping Information & Return Policy

 

Order Processing Time

Formula line and Design Your Own formulas: Every effort is made to fulfill orders within 1 business day. When this is not possible, orders will be shipped within 2 business days. Business days are Monday - Friday, 9AM-5PM Pacific Time, holidays excluded.

Custom formulas: Formulas are shipped within 2 business days of completion of consult.

 

Email Confirmation

You will receive an email confirmation when you place your order, and another when your order ships.Tracking numbers are provided for all domestic orders.

 

Shipping

Within the US: Aldaron Essences LLC charges a low flate rate shipping fee of $3.99. Small orders up to 13 ounces are shipped USPS First Class Mail (2-5 days). Orders weighing over 13 oz are shipped Priority Mail (2-3 days).

International Orders: Orders outside the United States are shipped via US Mail. You have your choice of First Class International, Priority, or Express. Please be aware that orders to countries outside of the USA may be subject to customs duties and taxes, and may be delayed in customs. Any additional taxes, fees, customs duties or VAT are the sole responsibility of the customer and are not included in the shipping charges.

 

Returns / Problems with Order

Damaged or defective products will either be replaced at no cost or fully refunded. Please notify us within 3 days of receipt of order if a problem has occurred. If, for any reason, you are not happy with the flower essence formula you ordered, please contact me, and I will do my best to make it right, either with a replacement or refund.

 

Customer Service

If you have any questions, concerns, or need more information about our products than is provided online, or if you need help with your order, please email Julie at juliec@aldaronessences.com .